STADIUM A-Z GUIDE
A
Accessible Services
Levi’s® Stadium takes pride in providing elite service to all guests including those requiring mobility assistance. We provide a variety of services for our guests with disabilities, including courtesy buses from several of our parking lots, golf carts in Red Lot 1 and Green Lot 1, and Guest Services representatives to provide wheelchair services if requested.
Learn about all of Levi’s® Stadium accessible services here.
Address
Levi’s® Stadium
4900 Marie P. DeBartolo Way
Santa Clara, CA 95054
Telephone: 408-562-4949
4900 Marie P. DeBartolo Way
Santa Clara, CA 95054
Telephone: 408-562-4949
Alcohol Policy
- No alcohol may be brought into Levi’s® Stadium.
- Guests that are intoxicated or are perceived to be intoxicated will be denied entry into Levi’s® Stadium.
- Guests must be 21 years of age or older and in possession of valid government issued identification to purchase, handle, or consume alcoholic beverages at Levi’s® Stadium.
- There is a maximum of two (2) alcoholic beverages per purchase. All alcohol sales will be discontinued at the end of the third (3rd) quarter or earlier at Levi’s® Stadium Management’s discretion.
- Guests providing alcohol to minors will be ejected and subject to arrest.
- Guests possessing alcohol, who do not have proof of being at least 21 years of age, will be ejected and subject to arrest.
- Drunk and disorderly conduct or violation of any alcohol policy will result in ejection from Levi’s® Stadium without refund and the violator(s) may be subject to loss of season tickets and arrest.
- Excessive consumption of alcohol is prohibited.
- Alcohol purchased at Levi’s® Stadium is not to be removed from Levi’s® Stadium.
- Stadium Management reserves the right to change policies or procedures at any time without notice.
- Alcohol purchased at Levi’s® Stadium is not to be removed from Levi’s® Stadium.
Animals
Animals are not permitted in Levi’s® Stadium with the exception of service animals and service animals in training. A service animal means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability.
ATMS (U.S. Bank)
Levi’s Stadium is now a cashless venue. Reverse ATMs have been installed and are located at section C117 on the main concourse, in the United Club, section 308 on the Zenni Zone upper concourse and Toyota Gate F for those that may not be inclined to use credit or debit cards. There are no ATMs at Levi’s Stadium. Cash-to-Card Kiosks dollar limits have been increased to $500 per transaction.
Minimum Age
Levi’s® Stadium does not have a minimum age policy. However, the general guidance we can provide is that children under the age of 14 should be accompanied by an adult. Each parent should evaluate their child individually and determine whether it is appropriate for them to attend a game or event at Levi’s Stadium unsupervised or under the supervision of a minor. It is each parent’s responsibility to make this determination before allowing their child to attend a game or event unsupervised or under the supervision of a minor.
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Baby Changing Locations
Baby changing stations are located in all family restrooms throughout Levi’s® Stadium. These restrooms can be found on all concourses and on each Club and Suite level.
Bag Check
Levi’s® Stadium does not offer a bag check service. Guests with bags or items that do not satisfy the Levi’s® Stadium bag policy are encouraged to return their bags or items to their vehicle
Bag Policy
For all events held at Levi’s® Stadium, the following bag policy will be in effect. Any bags that are brought inside the stadium must be in compliance with the bag policy. Bags that are not in compliance must be returned to the patron’s vehicle. View Bag Policy >>>
Bicycle Policies
Complimentary bicycle valet service is located in Red Lot 1 and Green Lot 1. Bicycle valet will be open 3.5 hours prior to the event through 1 hour upon completion of the Levi’s® Stadium event. Unattended bicycles that impede pedestrian are subject to removal and/or relocation. Levi’s® Stadium and/or its agents, shall not be responsible for fire, theft, damage or loss to bicycles or any other article left in or on the same. Levi’s® Stadium encourages all bicyclists to use the bike valet and/or the bicycle storage locations provided.
Bicycle Routes leading to Levi’s® Stadium are accessible from the following trails and/or roadways:
- San Tomas Aquino Creek Trail
- John W. Christian Greenbelt Trail/Prescott
- Guadalupe River Trail
- Great America Parkway
- Lafayette Street
- Tasman Drive/Great Mall Parkway/Capital Avenue
- North First Street.
Bicycle traffic on the San Tomas Aquino Creek Trail will be diverted in order to ensure the integrity of the stadium’s security perimeter. This temporary path diversion will send northbound traveling bicyclists east along Agnew Road, north along Lakeshore Drive, east along Gianera Street, north along the off-street pedestrian and bicycle path at the Gianera Street terminus, north through the VTA Parking Lot, northwest along Stars and Stripes Drive, south along Centennial Boulevard, and west along Tasman Drive, where bicyclists will be able to find the Bike Valet locations.
C
Cameras and Video Equipment
Please be courteous to those around you when taking photos to avoid sightline obstruction of other guests. The following represents our camera and video equipment guidelines:
- Cameras with 3-inch lenses or shorter are permitted.
- Camera bags are prohibited inside Levi’s® Stadium.
- Lights may not be used with video recording equipment.
- Tripods and monopods are prohibited (including selfie sticks).
Guests may not reproduce or rebroadcast any films or photographs shot at the stadium without the expressed written consent of Levi’s® Stadium Management.
Charter Buses/Booster Clubs
Charter buses that are fully occupied with event attendees, and do not wish to tailgate, may park on Democracy Way between Patrick Henry Drive and Old Ironsides Drive.
Buses that wish to tailgate must contact 408-673-2100 to purchase parking in advance.
Children/Infants
Children under two (2) years of age are allowed entry without a ticket if accompanied by an adult with a valid ticket and must share the adult’s seat.
- Diaper bags accompanying a child are permitted, but are subject to search and will be tagged.
- Levi’s® Stadium strongly advises that stickers, a name tag and additional information be pinned to the clothing of young children that may require assistance.
- Wristbands that can be given to children with the parents contact information, as well as seat location, are available at any of Levi’s® Stadiums Guest Service Stations located on the main and upper concourse.
- Strollers are welcome at Levi’s® Stadium, but are not allowed to be stored in an aisle or under a seat. Strollers may, however, be checked in at the following Guest Service Stations.
- Guest Service Station located on the outer perimeter of the main concourse above Toyota Gate F near sections 105/106.
- Guest Service Station located on the outer perimeter of the main concourse above Dignity Health Gate C near sections 129/130.
- Guest Service Station located on the outer perimeter of the upper concourse near sections 308/309.
Closed Caption
For details regarding Closed Captioning at Levi’s Stadium, please click here
Clubs: There are eleven (11) premium club areas located throughout Levi’s® Stadium. Only ticketed guests with proper access are allowed into the clubs. These clubs remain open for approximately one hour following the end of the event.
Club Seats: Premium club areas are located throughout Levi’s® Stadium. Club seat holders have access to the clubs indicated on their ticket and all general areas of the stadium. Access to one premium area does not necessarily provide access to other similar areas.
Code of Conduct and Violation Response Protocol
LEVI’S® STADIUM PROMOTES AN ENVIRONMENT WHERE GUESTS CAN ENJOY THEIR GAMEDAY EXPERIENCE FREE FROM ANY OF THE FOLLOWING:
- Offensive language or obscene gestures, to include the use of such language or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin.
- Fighting, taunting, or threatening remarks and/or gestures that incite or encourage a confrontation or physical assault.
- Intoxication or signs of impairment related to alcohol or drugs
- Irresponsible drinking or behavior
- Inappropriate displays of affection
- Smoking (in non-designated smoking areas)
- Gang activity; including but not limited to wearing or displaying gang clothing and/or indicia
- Offensive clothing
- Any distraction to the progress of the game or event.
- Throwing objects of any kind
- Occupying any seat without the appropriate ticket
- Mistreatment of visiting team fans or guests.
- Failure to follow the directions of law enforcement, security, ushers, ticket takers or any other Levi’s® Stadium personnel
- Violations of any Levi’sâ Stadium Policies, local City of Santa Clara ordinances, state, or federal laws
- Other actions that cause a disruption and/or hinder the enjoyment of the event
- Any behavior that impairs the safety and/or enjoyment of the event from other guests
Committing any of the above-listed violations may result in ejection and/or arrest from the stadium and prohibition from attending future events. This includes the revocation of parking privileges.
Immediately report violations of the Levi’s Stadium Code of Conduct using one of the following methods:
- Contact the stadium ushers, security personnel or law enforcement officer
- Text “SUPPORT” to 573-549-HELP with issue description and location
- Call Guest Services Office at (408) 579-4600
We thank you in advance for your cooperation and assistance in maintaining a safe and enjoyable atmosphere at Levi’s Stadium
Levi’s® Stadium is dedicated to providing a high quality entertainment experience. Guests who interfere with play, use foul language, make obscene gestures, smoke, or appear to be impaired may be ejected. Levi’s® Stadium has adopted an escalating scale of enforcement for Guest Code of Conduct violations. The purpose of this policy is to help ensure that all Levi’s® Stadium guests enjoy a positive event day experience.
Compliments, Criticisms and Comments
Levi’s® Stadium encourages guests to provide feedback on their stadium experience to any Levi’s® Stadium Playmaker by visiting one of the Guest Services Stations presented by United Airlines located in various locations throughout the stadium concourse, by e-mail at guestservices@LevisStadium.com.
D
Dignity Health Plaza Play Kind Zone
Visit the Dignity Health Play Kind Zone at Gate C open 3 hours prior to kickoff. Fans 14 and under can partake in skills and drills at the 49ers Youth Football Mini Camp or take a trip down the new larger-than-life football slide. Young fans can also pick up their “My First 49ers Game” certificate and sign up for the 49ers Kids Club. Faithful can also sign up for Women of the Niners and 49ers PRIDE!
For details regarding transportation drop-off and pick-up at Levi’s Stadium, please click here Drop-off/Pick-up Area
E
Elevators & Escalators
Levi’s® Stadium is equipped with public elevators and escalators at the following locations:
Entry at Intel Gate A, Dignity Health Gate C, Toyota Gate F
There are 38 escalators & 25 elevators located within Levi’s® Stadium.
We respectfully request that all guests use courtesy by offering priority elevator access to guests with mobility needs and their companions. Whenever able, guests are encouraged to use escalators or stairs in place of elevators.
F
Family Restrooms
Private family restrooms are located throughout the stadium on all concourses, Club and Suite levels. Family restrooms are equipped with baby changing tables. For a list of all locations, please refer to the “Restroom” section.
Field Access
Access to the field is prohibited to guests of Levi’s® Stadium without proper credentials.
First Aid presented by Dignity Health
There are three(3) First Aid locations at Levi’s® Stadium.
- Main concourse section 122
- Upper concourse section 323
- SAP Suite Tower Atrium
Food and Beverage
For all events, food may be brought into Levi’s® Stadium as long as it is placed in clear plastic wrappings or bags that comply with the NFL bag policy. Fruit must be cut into smaller pieces. Only sealed plastic water bottles may be brought into Levi’s® Stadium.
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Gate Opening Times
Levi’s® Stadium opening times will vary on an event-by-event basis.
Guest Service Locations presented by United Airlines
Kiosks are located:
Guest Service Station is located on the outer perimeter of the main concourse above Toyota Gate F near sections 105/106.
Guest Service Station is located on the outer perimeter of the main concourse above Dignity Health Gate C near sections 129/130.
Guest Service Station located on the outer perimeter of the upper concourse near sections 308/309.
Guest Text Messaging
Levi’s® Stadium guests are encouraged to report unruly guest behavior by contacting the nearest stadium personnel or by texting keyword “SUPPORT” and then a message that includes description of the issue and the location to 573-549-HELP.
H
Hall of Fame
The Edward J. DeBartolo Sr. Hall of Fame is a marquee exhibit in the 49ers Museum presented by Foxconn Industrial Internet. Life size statues of each Hall of Fame member are positioned throughout. Two (2) interactive touchscreen tables allow the visitor to access more information about each member. The Hall of Fame recognizes players, coaches, and executives who have displayed one-or-more of the following qualifications: outstanding production and performance on the field, key contributions to the team’s success, and the embodiment of the spirit and essence of the San Francisco 49ers.
L
Lost and Found
Guests who have lost their items while visiting Levi’s® Stadium are encouraged to visit one of the United Guest Services Stations located within the stadium on the main and upper concourses during the event. Items that have been found are turned into these locations during events. All lost and found items for that event will be located at United Guest Service Station 105 for 45 minutes after each event. Guests can also inquire from home about lost items by filling out the lost and found form. Once a lost and found form is submitted, please allow 2-3 business days for a response. Guests will only receive a phone call if the missing item is found. Visit the Lost and Found website for any additional information
Levi’s® Stadium will make its best efforts to match found items with those reported lost by guests.
Lost and Missing Persons
For lost or missing persons, please notify Levi’s® Stadium personnel or call Stadium Operations at 408-673-2100. For guests attending events at Levi’s® Stadium with children, we encourage you to visit a Guest Service Station to receive a wristband that can identify seat location, as well as a phone number.
M
Merchandise
The team store is located inside Intel Gate A and hours are:
Monday to Saturday (In-Season): 9:30 a.m. – 7:00 p.m.
Monday to Saturday (Off-Season): 10:00 a.m. – 5:00 p.m.
Sunday (all year): 10:00 a.m. – 5:00 p.m.
On event days, the following Retail locations are located throughout the Stadium to purchase 49ers merchandise:
Level 100
Game Day Store: Inside Club
Kiosk (2): Gate E (North), Gate E (South)
200 Plaza Level
Main Team Store – Intel Gate A
Kiosk (2): Gate B Atrium (North), Gate B Atrium (South)
200 Plaza Level-Dignity Health Plaza
Kiosks (3)
Lower Level Concourse (300 Level)
Store: Between Sections 106-107
Store (1): Section 130
Kiosk (3): Between Sections 120-121, 109-110, 106-107
United Club (300 Level)
Game Day Store: Section 135
Upper Level Concourse (700 Level)
Store (2): Section 305, 324
Kiosk (2): Section 310, 316
Mobile App
Stay connected with the official mobile app of the San Francisco 49ers available in both the Apple and Google Play Stores. Keep up with exclusive content, breaking news, interactive fan experiences, as well as ticket management and event information for all Levi’s® Stadium events.
49ers Museum presented by Foxconn Industrial Internet
The 49ers Museum presented by Foxconn Industrial Internet is a first-class celebration of the 49ers past, present and future. Education and innovation are the driving forces behind the museum, and it serves as an exciting, engaging home for fans of all ages.
For museum hours, Visit the Museum – Levi’s® Stadium for details, with specialized hours designated for the game day experience. For more information you can click here or contact us at museum@49ers.com.
My First 49ers Certificate
Young guests can receive a My First 49ers Game Certificate in the Dignity Health Plaza at Gate C through halftime on game day.
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Noisemakers
No noise-making devices of any kind are permitted inside Levi’s® Stadium during NFL football games. Such devices may be allowed during non-NFL events at the discretion of Levi’s® Stadium Management. Please refer to “Permitted and Prohibited” for further information.
NRG EV Charging Stations
10 NRG Electric Vehicles Charging Stations (eVgo) are located in Green Lot 1. These spaces will be available for stadium guests driving electric vehicles on a first-come, first-serve basis each event day. eVgo Stations will be located adjacent to the entrance of Dignity Health Gate C.
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Parking Policies
For details regarding parking policies at Levi’s Stadium, please click here
Permitted and Prohibited
For details regarding items that are permitted and prohibited at Levi’s® Stadium, please click here
Phone Charging
Phone charging is available at all Guest Service Stations (near section 101, 105, 107, 123, 130, 309 & SAP Tower Atrium). Please speak with the attendant on duty for assistance
Private Rentals
Levi’s® Stadium has over 110,000 square feet of luxurious and unique event space with upscale catering, multiple entertainment options, and a world-class hospitality. For more information please contact: specialevents@levisstadium.com or call 415-GO-49ers.
Public Transportation
Guests are encouraged to take Public Transportation. For additional information regarding public transportation, click here.
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Bud Light Responsibility Has Its Rewards
Levi’s® Stadium encourages all guests to participate in the Bud Light Responsibility Has Its Rewards Program. Fans will scan a QR code on the video board or at any of the United Guest Services Stations to enter the promotion. After pledging to be a responsible fan via the online registration page, guests will be entered to win the designation of the Responsible Fan of the Game and win a 49ers prize pack.
Re-Entry Policies
Re-entry is not permitted at any Levi’s® Stadium event. In case of emergency, guests can contact the ticket scanner and/or security supervisor at the nearest gate.
Restrooms
There are public restrooms for men, women and families conveniently located on all levels of the stadium. All restrooms are accessible to guests with disabilities.
Men’s:
Main Concourse: Sections – 103, 107, 110, 120, 123, 125, 233, 245
Upper Section: Sections – 302, 306, 311, 318, 322, 327
Suites: Citrix Owners Club: 1, 21,
North/South Suites: 16, 4, 35, 48,
Suite Tower: 506, 530, 606, 630, 706, 707
Clubs: Yahoo Fantasy Football Lounge , Levi’s® 501 Club, United Club
Other: Bourbon Steak & Pub, 49ers Museum, Press Level, NRG Solar Terrace
Women’s:
Main Concourse: Sections – 101, 106, 108, 110, 120, 123, 125, 127, 233, 245
Upper Concourse: Sections – 303, 308, 312, 317, 321, 326
Suites: Citrix Owners Club: 1, 21,
North/South Suites: 4, 16, 35, 47,
Suite Tower: 504, 530, 604, 630
Clubs: Yahoo Fantasy Football Lounge, Levi’s® 501 Club, United Club
Other: Bourbon Steak & Pub, 49ers Museum, Press Level, NRG Solar Terrace
Family Restroom:
Main Concourse: Sections – 108, 127
Upper Concourse: Sections – 309, 320
Suites: Citrix Owners Club: 3
Suite Tower: 511, 523, 611, 624, 711, 723
Clubs: Yahoo Fantasy Football Lounge, Levi’s® 501, United Club
Other: Press Level
S
Scalping and Profiteering Policies
The unlawful resale of any event ticket on Levi’s® Stadium grounds, and/or event parking lots is strictly PROHIBITED and may result in the loss of ticket privileges and/or prosecution to the fullest extent of the law.
Signs and Banners
For NFL football games, signs and banners of any size or type are NOT permitted.
For select non-NFL special events, handheld signs may be allowed as long as they do not impair the view of other guests and do not contain vulgar, offensive or graphic content. No sign may be of commercial nature. Banners are prohibited. Dry erase boards and signs attached to sticks or poles are prohibited. This policy is subject to change based on Levi’s® Stadium management’s discretion and without notice.
Smoking
In accordance with the Santa Clara City Ordinance, Levi’s® Stadium is a SMOKE FREE facility, which includes, but not limited to, cigarettes, vapor cigarettes, electronic cigarettes, and joints. Designated smoking areas have been established at select location(s) within the stadium perimeter.
Smoking marijuana is prohibited on stadium grounds.
Solicitation Policies
Any unauthorized solicitation or commercial promotion on stadium grounds (including parking lots) is strictly prohibited and may result in confiscation of promotional materials, citation, ejection or arrest.
Strollers
Strollers and stroller wagons are welcome at Levi’s® Stadium but are not allowed to be stored in an aisle or under a seat. Strollers and wagons may be checked in at the following locations:
Guest Service Station located at Intel Plaza on the main concourse near section 146/101.
Guest Service Station located at Dignity Health Plaza on the main concourse near sections 129/130.
Stroller storage area on the inner walkway of the upper concourse behind section 306.
Stroller storage area on the inner walkway of the upper concourse behind section 323.
Strollers and wagons must be folded. Storage space is offered on a first come, first serve basis and is subject to availability.
Lower Level Upper LevelSunscreen
Complimentary sunscreen is available at the following locations throughout Levi’s® Stadium:
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Tailgating Policies
Tailgating is defined as; the use of any item (including tables, chairs, free-standing canopies or umbrellas, awnings attached to recreational vehicles, coolers, barbecues, grills, games, generators, televisions, sound systems, food or drink, food or drink preparation or serving equipment, or other items as identified by the City Manager or designee) for the purpose of an outdoor gathering by one or more people prior to, during or after a scheduled stadium event.
- Tailgating will cease after kickoff.
- All guests must be in possession of a valid event ticket or credential.
- Amplified sound is prohibited.
- Excessive consumption of alcohol is prohibited.
- Tailgating cannot impede vehicle or foot traffic.
- Tailgating is limited to the area directly in front of or behind your vehicle only.
- Empty spaces may not be reserved or used for the purpose of tailgating.
- Tents or canopies exceeding an 8’ x 8’ footprint are not permitted.
- Appropriate receptacles must be used for the disposal of hot coals.
- All Guest Code of Conduct and parking policies are in effect.
- Tailgating is not permitted in any area that will block a clear accessible pathway for our guests with disabilities.
Taxi and Ridesharing Service
For details regarding taxi or rideshare transportation to and from Levi’s Stadium, please click here
Ticket Donations
If you are unable to attend one of your 49ers home games, you have the option to donate your tickets directly through the 49ers Foundation. The deadline to donate tickets is at 12pm, four days prior to that home game.
Donate your tickets directly through your online Account Manager. Go to www.49ers.com/myaccount to login and select the game you wish to donate. Look for the “donate” button on the ticket management page and follow the steps to complete the action.
Ticket Policies
- All persons, two years of age or older must have a ticket for admittance.
- All Guests are encouraged to be in possession of their own ticket at all times.
- Ticket holders can manage game tickets using the official 49ers Mobile App.
- For information on the new mobile ticketing policy please visit www.49ers.com/tickets/mobile.
- Guests should have their tickets ready to scan upon approaching the stadium entry gates. The ticket barcode must be visible.
- Guests should be prepared to present their ticket upon entering the seating area.
- Guests with ticket related problems should visit the remote box office booths located at the entry gates located in front of Intel Gate A, Dignity Health Gate C, or the Visa Box Office located at the north end of the stadium inside Toyota Gate F.
- Lost or stolen tickets may only be replaced through the season ticket member of record.
- Tickets obtained from sources other than the San Francisco 49ers or its authorized agencies may be lost or stolen and in such cases will NOT be honored.
Towing Service
Unique Towing provides complimentary services to stranded motorists in Levi’s® Stadium lots. These services are available to all guests and include recharging drained batteries, changing flat tires, and lockouts. Additional services will be available per guest request at their expense. The services will be available on site beginning 3 hours prior through 1 hour after completion of Levi’s® Stadium event. If services are needed, please contact 408-579-4600.
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Weapons
In compliance with the NFL’s Best Practices for Stadium Security, as well as the Santa Clara stadium ordinances, weapons of any kind are strictly prohibited inside Levi’s® Stadium. Nobody, including off-duty peace officers, are authorized to possess any weapons unless expressly authorized by the Santa Clara Chief of Police. Any violators of this ordinance are subject to arrest.
Wheelchair
For details regarding wheelchair services at Levi’s Stadium, please click here
Will Call
Limited game day will call services are available at Levi’s® Stadium. Patrons with will call needs on game day should visit the remote box office booths located at entry gates located in front of Intel Gate A, Dignity Health Gate C or the Visa Box Office located at the north end of the stadium inside Toyota Gate F.
Game Day Will Call opens three (3) hours prior to kickoff.
Will call requests received prior to game day will be forwarded in advance of the game to the intended recipient via the San Francisco 49ers App or by email.