STADIUM A-Z GUIDE
A
Accessible Services
Levi’s® Stadium takes pride in providing elite service to all guests including those requiring mobility assistance. We provide a variety of services for our guests with disabilities, including courtesy buses from several of our parking lots, golf carts in Red Lot 1 and Green Lot 1, and Guest Services representatives to provide wheelchair services if requested.
Levi’s® Stadium offers accessible seating as well as companion seating in many locations. Please contact the Levi’s® Stadium Visa Box Office at (415) GO-49ERS for questions regarding accessible seating.
Guests requesting wheelchair assistance can do so by calling our Mobility Assistance Team at (408) 579-4610.
Learn about all of Levi’s® Stadium accessible services here.
Address
Levi’s® Stadium
4900 Marie P. DeBartolo Way
Santa Clara, CA 95054
Telephone: 408-562-4949
4900 Marie P. DeBartolo Way
Santa Clara, CA 95054
Telephone: 408-562-4949
Alcohol Policy
- No alcohol may be brought into Levi’s® Stadium.
- Guests that are intoxicated or are perceived to be intoxicated will be denied entry into Levi’s® Stadium.
- Guests must be 21 years of age or older and in possession of valid government issued identification to purchase, handle, or consume alcoholic beverages at Levi’s® Stadium.
- There is a maximum of two (2) alcoholic beverages per purchase. All alcohol sales will be discontinued at the end of the third (3rd) quarter or earlier at Levi’s® Stadium Management’s discretion.
- Guests providing alcohol to minors will be ejected and subject to arrest.
- Guests possessing alcohol, who do not have proof of being at least 21 years of age, will be ejected and subject to arrest.
- Drunk and disorderly conduct or violation of any alcohol policy will result in ejection from Levi’s® Stadium without refund and the violator(s) may be subject to loss of season tickets and arrest.
- Excessive consumption of alcohol is prohibited.
- Alcohol purchased at Levi’s® Stadium is not to be removed from Levi’s® Stadium.
- Stadium Management reserves the right to change policies or procedures at any time without notice.
- Alcohol purchased at Levi’s® Stadium is not to be removed from Levi’s® Stadium.
Animals
Animals are not permitted in Levi’s® Stadium with the exception of service animals and service animals in training. A service animal means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability.
ATMS (U.S. Bank)
Levi’s Stadium is now a cashless venue. Reverse ATMs have been installed and are located at section C117 on the main concourse, in the United Club, section 308 on the Zenni Zone upper concourse and Toyota Gate F for those that may not be inclined to use credit or debit cards. There are no ATMs at Levi’s Stadium. Cash-to-Card Kiosks dollar limits have been increased to $500 per transaction.
Minimum Age
Levi’s® Stadium does not have a minimum age policy. However, the general guidance we can provide is that children under the age of 14 should be accompanied by an adult. Each parent should evaluate their child individually and determine whether it is appropriate for them to attend a game or event at Levi’s Stadium unsupervised or under the supervision of a minor. It is each parent’s responsibility to make this determination before allowing their child to attend a game or event unsupervised or under the supervision of a minor.
B
Baby Changing Locations
Baby changing stations are located in all family restrooms throughout Levi’s® Stadium. These restrooms can be found on all concourses and on each Club and Suite level.
Bag Policy
Levi’s® Stadium prohibits all bags, backpacks and other carriers from being brought into the stadium with the following exceptions:
- Approved clear bags no larger than 12” x 6” x 12”. These include the following clear bags:
- Clear Backpacks
- Clear Fanny Packs
- Clear Bags
- Clear Purses
- One gallon clear plastic zip lock type bags
- Small Clutch Bag (the size of an adult hand) (4.5” x 6.5”)
All approved bags are subject to inspection upon entry and are subject to additional inspections within the stadium.
[accordion-item title="Bicycle Policies"]Complimentary bicycle valet service is located in Red Lot 1 and Green Lot 1. Bicycle valet will be open 3.5 hours prior to the event through 1 hour upon completion of the Levi’s® Stadium event. Unattended bicycles that impede pedestrian are subject to removal and/or relocation. Levi’s® Stadium and/or its agents, shall not be responsible for fire, theft, damage or loss to bicycles or any other article left in or on the same. Levi’s® Stadium encourages all bicyclists to use the bike valet and/or the bicycle storage locations provided.
Bicycle Routes leading to Levi’s® Stadium are accessible from the following trails and/or roadways:
- San Tomas Aquino Creek Trail
- John W. Christian Greenbelt Trail/Prescott
- Guadalupe River Trail
- Great America Parkway
- Lafayette Street
- Tasman Drive/Great Mall Parkway/Capital Avenue
- North First Street.
Bicycle traffic on the San Tomas Aquino Creek Trail will be diverted in order to ensure the integrity of the stadium’s security perimeter. This temporary path diversion will send northbound traveling bicyclists east along Agnew Road, north along Lakeshore Drive, east along Gianera Street, north along the off-street pedestrian and bicycle path at the Gianera Street terminus, north through the VTA Parking Lot, northwest along Stars and Stripes Drive, south along Centennial Boulevard, and west along Tasman Drive, where bicyclists will be able to find the Bike Valet locations.
Bourbon Steak & Bourbon Pub
Michael Mina’s restaurant, Bourbon Steak & Bourbon Pub, will be the exclusive home of Michael Mina’s Tailgate experience at 49ers home games. On non-gamedays, Bourbon Steak & Bourbon Pub will be open to the public for lunch and dinner. For more information visit michaelminastailgate.com or levisstadium.com/bourbon-steak-and-bourbon-pub.
C
Cameras and Video Equipment
Please be courteous to those around you when taking photos to avoid sightline obstruction of other guests. The following represents our camera and video equipment guidelines:
- Cameras with 3-inch lenses or shorter are permitted.
- Camera bags are prohibited inside Levi’s® Stadium.
- Lights may not be used with video recording equipment.
- Tripods and monopods are prohibited (including selfie sticks).
Guests may not reproduce or rebroadcast any films or photographs shot at the stadium without the expressed written consent of Levi’s® Stadium Management.
Charter Buses/Booster Clubs
Charter buses that are fully occupied with event attendees, and do not wish to tailgate, may park on Democracy Way between Patrick Henry Drive and Old Ironsides Drive.
Buses that wish to tailgate must contact 408-673-2100 to purchase parking in advance.
Children/Infants
Children under two (2) years of age are allowed entry without a ticket if accompanied by an adult with a valid ticket and must share the adult’s seat.
- Diaper bags accompanying a child are permitted, but are subject to search and will be tagged.
- Levi’s® Stadium strongly advises that stickers, a name tag and additional information be pinned to the clothing of young children that may require assistance.
- Wristbands that can be given to children with the parents contact information, as well as seat location, are available at any of Levi’s® Stadiums Guest Service Stations located on the main and upper concourse.
- Strollers are welcome at Levi’s® Stadium, but are not allowed to be stored in an aisle or under a seat. Strollers may, however, be checked in at the following Guest Service Stations.
- Guest Service Station located on the outer perimeter of the main concourse above Toyota Gate F near sections 105/106.
- Guest Service Station located on the outer perimeter of the main concourse above Dignity Health Gate C near sections 129/130.
- Guest Service Station located on the outer perimeter of the upper concourse near sections 308/309.
Closed Caption
Closed Captioning is available for our guests at Levi’s® Stadium. Using your mobile phone web browser, please log on to https://www.eegicap.com/captioncast/. The Event ID is “levis”. Guests may also check out a closed captioning device by visiting any United Guest Services Station.
Clubs
There are eleven (11) premium club areas located throughout Levi’s® Stadium. Only ticketed guests with proper access are allowed into the clubs. These clubs remain open for approximately one hour following the end of the event.
Club Seats
Premium club areas are located throughout Levi’s® Stadium. Club seat holders have access to the clubs indicated on their ticket and all general areas of the stadium. Access to one premium area does not necessarily provide access to other similar areas.
Code of Conduct
LEVI’S® STADIUM PROMOTES AN ENVIRONMENT WHERE GUESTS CAN ENJOY THEIR GAMEDAY EXPERIENCE FREE FROM ANY OF THE FOLLOWING:
- Offensive language or obscene gestures, to include the use of such language or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin.
- Fighting, taunting, or threatening remarks and/or gestures that incite or encourage a confrontation or physical assault.
- Intoxication or signs of impairment related to alcohol or drugs
- Irresponsible drinking or behavior
- Inappropriate displays of affection
- Smoking (in non-designated smoking areas)
- Gang activity; including but not limited to wearing or displaying gang clothing and/or indicia
- Offensive clothing
- Any distraction to the progress of the game or event.
- Throwing objects of any kind
- Occupying any seat without the appropriate ticket
- Mistreatment of visiting team fans or guests.
- Failure to follow the directions of law enforcement, security, ushers, ticket takers or any other Levi’s® Stadium personnel
- Violations of any Levi’sâ Stadium Policies, local City of Santa Clara ordinances, state, or federal laws
- Other actions that cause a disruption and/or hinder the enjoyment of the event
- Any behavior that impairs the safety and/or enjoyment of the event from other guests
Committing any of the above listed violations may result in ejection and/or arrest from the stadium and prohibition from attending future events. This includes revocation of parking privileges.
Immediately report violations of the Levi’s Stadium Code of Conduct using one the following methods:
- Contact the stadium ushers, security personnel or law enforcement officer
- Text “SUPPORT” to 573-549-HELP with issue description and location
- Call Guest Services Office at (408) 579-4600
We thank you in advance for your cooperation and assistance in maintaining a safe and enjoyable atmosphere at Levi’s Stadium.
Code of Conduct and Violation Response Protocol
Levi’s® Stadium is dedicated to providing a high quality entertainment experience. Guests who interfere with play, use foul language, make obscene gestures, smoke, or appear to be impaired may be ejected. Levi’s® Stadium has adopted an escalating scale of enforcement for Guest Code of Conduct violations. The purpose of this policy is to help ensure that all Levi’s® Stadium guests enjoy a positive event day experience.
Compliments, Criticisms and Comments
Levi’s® Stadium encourages guests to provide feedback on their stadium experience to any Levi’s® Stadium Playmaker by visiting one of the Guest Services Stations presented by United Airlines located in various locations throughout the stadium concourse, by e-mail at guestservices@LevisStadium.com.
D
Bud Light Good Sport Designated Driver Program
Levi’s® Stadium participates in the Bud Light Good Sport Designated Driver Program and encourages all guests to do the same. The Bud Light Good Sport Designated Driver Program provides one complimentary soft drink coupon to those who pledge to be designated drivers on event day. Guests can register for this program by visiting one of the Designated Driver kiosks at Faithful Mile presented by Global Syn-Turf or the United Guest Services Stations located throughout the stadium.
Dignity Health Plaza Play Kind Zone
New to 49ers game day, visit the Dignity Health Play Kind Zone at Gate C open 3 hours prior to kickoff. Fans 14 and under can partake in skills and drills at the 49ers Youth Football Mini Camp or take a trip down the new larger than life football slide. Young fans can also pick up their “My First 49ers Game” credential and sign up for the 49ers Kids Club. Enjoy complimentary face painting, airbrush tattoos and game day hair coloring.
From US 101: From I-880: From CA 237: The drop off location is located along Calle De Luna. For directions to and from Levi’s® Stadium for walking guests from the drop-off and pick-up location please use the directions below: To access Levi’s® Stadium from Calle De Luna, walk towards Tasman Drive by heading southbound on Calle Del Sol. Turn right onto Tasman Drive heading westbound. Continue on Tasman Drive until you reach Centennial Blvd. Cross Centennial Blvd and turn left, heading into Toyota Gate F of Levi’s® Stadium. To access the pick-up location from Levi’s® Stadium, please follow the below directions. Guests arranging pick-up at the conclusion of Levi’s® Stadium should walk to Calle De Luna to meet their transportation. Fans should exit the stadium via Toyota Gate F and head eastbound on Tasman Drive. Fans should continue to walk on Tasman Drive until they reach Calle Del Sol, where they should head northbound to Calle Del Luna where they pre-arranged ride should be staged for pick up. Due to heavy event egress, it is recommended guests take public transportation or taxis to a pre-determined offsite location where guests can more easily meet those that are returning for passenger pick up post event.Drop-off/Pick-up Area
Please utilize the Pick-up/Drop-off areas at the intersection of Calle De Luna for guests using taxis. Guests using ridesharing options for transportation should utilize the pick-up/drop-off area at Red Lot 7.
Take CA 237 eastbound and follow directions below.
Take westbound CA 237 and follow directions below.
Take North 1st Street southbound and right onto Tasman Drive.
Continue eastbound on Tasman Drive to Calle Del Sol and turn right.
Continue northbound on Calle Del Sol until you reach Calle De Luna.
E
Elevators & Escalators
Levi’s® Stadium is equipped with public elevators and escalators at the following locations:
Entry at Intel Gate A, Dignity Health Gate C, Toyota Gate F
There are 38 escalators & 25 elevators located within Levi’s® Stadium.
We respectfully request that all guests use courtesy by offering priority elevator access to guests with mobility needs and their companions. Whenever able, guests are encouraged to use escalators or stairs in place of elevators.
F
Faithful Mile presented by Global Syn-Turf
Located just inside Levi’s® Stadium between Intel Gate A & Dignity Health Gate C, this 60,000 sq. ft. interactive zone provides the perfect pregame destination for fans prior to each 49ers home game.
Faithful Mile presented by Global Syn-Turf includes two expansive Bud Light bars, each with 20+ flat-screen HDTVs showing all the NFL action; the stage showcasing music and entertainment; unique engagement with many 49ers Partners; plus a food truck village and more!
Faithful Mile presented by Global Syn-Turf is open 3 hours prior to each home game through kickoff. A valid ticket is required for entry.
Family Restrooms
Private family restrooms are located throughout the stadium on all concourses, Club and Suite levels. Family restrooms are equipped with baby changing tables. For a list of all locations, please refer to the “Restroom” section.
Field Access
Access to the field is prohibited to guests of Levi’s® Stadium without proper credentials.
First Aid presented by Dignity Health
There are three(3) First Aid locations at Levi’s® Stadium.
- Main concourse section 122
- Upper concourse section 323
- SAP Suite Tower Atrium
Food and Beverage
For all events, food may be brought into Levi’s® Stadium as long as it is placed in clear plastic wrappings or bags that comply with the NFL bag policy. Fruit must be cut into smaller pieces. Only sealed plastic water bottles may be brought into Levi’s® Stadium.
G
Gate Opening Times
Levi’s® Stadium opening times will vary on an event-by-event basis.
Guest Service Locations presented by United Airlines
Kiosks are located:
Guest Service Station located on the outer perimeter of the main concourse above Toyota Gate F near sections 105/106.
Guest Service Station located on the outer perimeter of the main concourse above Dignity Health Gate C near sections 129/130.
Guest Service Station located on the outer perimeter of the upper concourse near sections 308/309.
Guest Text Messaging
Levi’s® Stadium guests are encouraged to report unruly guest behavior by contacting the nearest stadium personnel or by texting keyword “SUPPORT” and then a message that includes description of the issue and the location to 573-549-HELP.
H
Hall of Fame
The Edward J. DeBartolo Sr. Hall of Fame is a marquee exhibit in the 49ers Museum presented by Foxconn Industrial Internet. Life size statues of each Hall of Fame member are positioned throughout. Two (2) interactive touch screen tables allow the visitor to access more information about each member. The Hall of Fame recognizes players, coaches and executives who have displayed one-or-more of the following qualifications: outstanding production and performance on the field, key contributions to the team’s success, and the embodiment of the spirit and essence of the San Francisco 49ers.
L
Lost and Found
Guests who have lost their items while visiting Levi’s® Stadium are encouraged to visit one of the United Guest Services Stations located within the stadium on the main and upper concourses during the event. Items that have been found are turned into these locations during events. All lost and found items for that event will be located at United Guest Service Station 105 for 45 minutes after each event. Guests can also inquire from home about lost items by filling out the lost and found form. Once a lost and found form is submitted, please allow 2-3 business days for a response. Guests will only receive a phone call if the missing item is found.
Levi’s® Stadium will make its best efforts to match found items with those reported lost by guests.
Lost and Missing Persons
For lost or missing persons, please notify Levi’s® Stadium personnel or call Stadium Operations at 408-673-2100. For guests attending events at Levi’s® Stadium with children, we encourage you to visit a Guest Service Station to receive a wristband that can identify seat location, as well as a phone number.
M
Merchandise
The 49ers Team Store presneted by Visa at Levi’s® Stadium is open to the public on non-event days where you can purchase 49ers merchandise. The team store is located inside Intel Gate A and hours are:
Monday to Saturday (In-Season): 9:30 a.m. – 7:00 p.m.
Monday to Saturday (Off-Season): 10:00 a.m. – 5:00 p.m.
Sunday (all year): 10:00 a.m. – 5:00 p.m.
On event days, the following Retail locations are located throughout the Stadium to purchase 49ers merchandise:
Level 100
Game Day Store: Inside Club
Kiosk (2): Gate E (North), Gate E (South)
200 Plaza Level
Main Team Store – Intel Gate A
Kiosk (2): Gate B Atrium (North), Gate B Atrium (South)
200 Plaza Level-Dignity Health Plaza
Kiosks (3)
Lower Level Concourse (300 Level)
Store: Between Sections 106-107
Store (1): Section 130
Kiosk (3): Between Sections 120-121, 109-110, 106-107
United Club (300 Level)
Game Day Store: Section 135
Upper Level Concourse (700 Level)
Store (2): Section 305, 324
Kiosk (2): Section 310, 316
Michael Mina's Tailgate
Michael Mina’s Tailgate at 49ers home games is a one-of-a-kind, members-only club tailored for Levi’s® Stadium seat holders. Inspired by the essence of a backyard barbeque with friends on an NFL Sunday, Michael Mina’s Tailgate provides an innovative twist to the classic get together. Click here to learn more on how to become a member.
Mobile App
Stay connected with the official mobile app of the San Francisco 49ers available in both the App and Google Play Stores. Keep up with exclusive content, breaking news, interactive fan experiences, as well as ticket management and event information for all Levi’s® Stadium events.
49ers Museum presented by Foxconn Industrial Internet
The 49ers Museum presented by Foxconn Industrial Internet is a first-class celebration of the 49ers past, present and future. Education and innovation are the driving forces behind the museum, and it serves as an exciting, engaging home for fans of all ages.
The museum is open Fridays-Sundays from 10:00 AM – 5:00 PM, with specialized hours designated for the game day experience. For more information you can click here or contact us at museum@49ers.com.
My First 49ers Certificate
Young guests can receive a My First 49ers Game Certificate in the Dignity Health Plaza at Gate C through halftime on game day.
N
Noisemakers
No noise-making devices of any kind are permitted inside Levi’s® Stadium during NFL football games. Such devices may be allowed during non-NFL events at the discretion of Levi’s® Stadium Management. Please refer to “Permitted and Prohibited” for further information.
NRG EV Charging Stations
10 NRG Electric Vehicles Charging Stations (eVgo) are located in Green Lot 1. These spaces will be available for stadium guests driving electric vehicles on a first-come, first-serve basis each event day. eVgo Stations will be located adjacent to the entrance of Dignity Health Gate C.
P
Parking Policies
The failure of any guests to obey the instructions, directions or requests of event personnel, stadium signage or management’s rules and regulations may cause ejection from the event parking lots at management’s discretion, and/or forfeiture and cancellation of the parking pass, without compensation.
Automobiles and Motorcycles:
- Parking lots associated with Levi’s® Stadium are scheduled to open 3.5 hours prior kickoff.
- Parking lots are designated by pass, color and lot number. Guests are encouraged to adhere to posted signs and instructions from event personnel.
- All guests must be in possession of a valid event ticket, pass, or credential to park in a designated parking lot.
- Parking spaces are not pre-assigned unless otherwise posted. Levi’s® Stadium guests will be directed to their parking location by stadium personnel. A limited number of spaces may be sold day of event on a first-come, first-serve basis. Reserving spaces is NOT permitted.
- The parking pass allows for one space per vehicle only, and will be limited to vehicles measuring less than 17’ in length and 8’ in width.
- Vehicles measuring more than 17’ in length and/or 8’ in width are required to park in the designated oversized vehicle / RV parking area in Blue Lot 1 if space allows.
- Refunds will not be made for lost, stolen, or unused parking passes. A refund or credit will be made only for event cancellations.
- Unauthorized vehicles or vehicles failing to park in the designated areas will be towed and stored at the owner’s expense.
- Tailgating is permitted in specified areas only. Non-compliance may result in ejection from the lot without compensation. Tailgating is defined as; the use of any item (including tables, chairs, free-standing canopies or umbrellas, awnings attached to recreational vehicles, coolers, barbecues, grills, games, generators, televisions, sound systems, food or drink, food or drink preparation or serving equipment, or other items as identified by the City Manager or designee) for the purpose of an outdoor gathering by one or more people prior to, during or after a scheduled stadium event.
- Each parking space must be used for vehicle parking only. Spaces may not be used for tailgating.
- Glass containers are not permitted in ANY lot.
- Self-contained campers must park in the designated oversized vehicle/RV parking area.
- Stadium Manager or its agents shall not be responsible for fire, theft, damage or loss to vehicles or any other article left in stadium affiliated parking lots.
- Event parking lots are subject to closure without notice.
Non-Tailgating Buses and Limousine Parking:
Levi’s® Stadium encourages carpooling and the use of public transportation. Non-tailgating buses are recommended to purchase parking in advance. Please see the charter bus parking section for more information.
Directions for Buses
From I-880:
Take westbound CA 237 or northbound US 101. Then, follow directions below.
From US 101:
Take Lawrence Expressway northbound and turn right on Tasman Drive.
Turn right on Old Ironsides Drive. The entrance to the parking area will be on your right, at Democracy Way.
From CA 237:
Take Lawrence Expressway southbound and turn left on Tasman Drive.
Turn right on Old Ironsides Drive. The entrance to the parking area will be on your right, at Democracy Way.
Tailgating and/or loitering in non-tailgating bus spaces is prohibited.
Limousines
Limousine parking will be available for waiting and parked vehicles in RV Blue Lot and/or RV Green Lot, based on availability.
Tailgating for Buses/Limousine/RV
Buses/Limousine/RV tailgate parking is available on a pre-sold basis. There may be a limited number of spaces made available on game day on a first-come, first-served basis. All oversized tailgating vehicle parking passes are $160.
From I-880
Take westbound CA 237 or northbound US 101. Then, follow directions below.
From US 101:
Take Lawrence Expressway northbound to Tasman Drive. Turn right.
Continue to Patrick Henry Drive. Turn right. The entrance to the lot will be on your left, south of Democracy Way.
From CA 237:
Take Lawrence Expressway southbound to Tasman Drive. Turn left. From eastbound Tasman Drive:
Continue to Patrick Henry Drive. Turn right. The entrance to the lot will be on your left, south of Democracy Way.
Prices
Automobiles/Motorcycles*
| $50 | $40 |
| Red Lot 1, 3, VIP
Green Lot 1, 2, 3, 4, 5 Yellow Lot 1, 2, 3 |
Red Lot 4, 5, 6, 7, 8
Blue Lot 1, 2, 3 Green Lot 2, 3, 4, 5, 6, 7 |
Non Tailgating Buses/Limousines/RV – $100
Tailgating Buses/Limousines/RVs – $160
*Please note, parking prices listed above reflect pre-paid parking passes purchased in advance on Ticketmaster.com and through the Levi’s® Stadium app. Parking prices on the day of an event increase by $10.
Permitted and Prohibited
All individuals and their belongings are subject to search. The following information is subject to change without notice.
Fans with medical bags or items they must carry with them must be inspected and have a wristband or sticker placed on it to show that it has been inspected. PLEASE ARRIVE EARLIER TO AVOID LAST MINUTE GATE PRESSURE.
The following ARE PERMITTED in the stadium during Levi’s® Stadium Events:
- Bags that comply with the Bag Policy
- Binoculars shorter than 6 inches (case prohibited)
- Blankets
- Cameras with 3-inch lenses or shorter (no lights, tripods, selfie-sticks or monopods)
- Diaper bags accompanying a child
- Flags smaller than 2’ x 3’ (No Poles)
- Plastic water bottles (factory sealed, no-alcohol, less than 24 ounces)
- Reusable transparent water bottles (no-alcohol, less than 24 ounces)
- Plastic water bottles (sealed)
- Seat cushions
- Strollers (contact the nearest Playmaker if in need of storing)
- Sunscreen & hand-powered misters
- Umbrellas (no obstruction of other fans view)
The following ARE NOT PERMITTED in the stadium:
- Aerosol cans
- Alcoholic beverages
- Backpacks
- Bags that violate the Bag Policy (see Bag Policy above)
- Cameras with lenses larger than 3-inches (lights, tripods, selfie-sticks and monopods are also prohibited)
- Cans, glass bottles or alcoholic beverages
- Confetti
- Drugs & Drug paraphernalia, marijuana & marijuana products
- Coolers (including soft-sided coolers)
- Glow sticks, light-up costumes, light-up signs, battery packs
- Hoods, masks, or the like or objects to cover one’s face (medical & religious articles exempt)
- Intoxication or signs of impairment related to alcohol or drugs
- Irresponsible drinking or behavior
- Klaxons, bullhorns, whistles or any other noisemakers
- Laptops and Laptop Bags
- Laser pointers of any type
- Offensive clothing
- Plastic bottles larger than 24 ounces and thermoses
- Projectiles (footballs, Frisbees, etc.)
- Selfie Sticks
- Signs, banners or poles
- Thermoses
- UAVs (unmanned aerial vehicles)
- Weapons of any kind (including silverware).
Anyone possessing PROHIBITED items will be asked to return them to their cars or dispose of them in the garbage cans provided at the gate.
Private Rentals
Levi’s® Stadium has over 110,000 square feet of luxurious and unique event space with upscale catering, multiple entertainment options, and a world-class hospitality. For more information please contact: specialevents@levisstadium.com or call 415-GO-49ers.
Public Transportation
Guests are encouraged to take Public Transportation. For additional information regarding public transportation, visit www.levisstadium.com or any of the following websites listed below.
Valley Transportation Authority (VTA)
VTA provides buses and light rail transportation in the greater San Jose area reaching Mountain View, Cupertino, and Sunnyvale.
VTA buses will drop off guests in two (2) locations:
Intersection of Tasman Drive and Great America Parkway
Intersection of Tasman Drive and Calle Del Sol
VTA light rail trains will drop off and pick up at the Great America Station located north of the stadium. For more information please visit www.vta.org, or call 408-321-2300.
Altamont Corridor Express (ACE)
ACE Trains provides services to Levi’s® Stadium from Stockton, Lathrop / Manteca, Tracy, Vasco, Livermore, Pleasanton and Fremont. For more information please visit www.acerail.com or call 209-944-6220.
Capitol Corridor
Capitol Trains provides services to Levi’s® Stadium from Auburn, Rocklin, Roseville, Sacramento, Davis, Suisun / Fairfield, Martinez, Richmond, Berkeley, Emeryville, Oakland, Hayward, and Fremont / Centerville. For more information please visit www.capitolcorridor.org, or call 877-974-3322.
Caltrain
Caltrain provides services from San Francisco to South San Jose with stops all along the peninsula. On event day, Caltrain transports passengers from all locations to connect with VTA light rail trains or buses at the Mountain View Transit Center, located at Evelyn Ave, and Castro Street. For more information please visit www.caltrain.com, or call 1 (800) 660-4287.
R
Re-Entry Policies
Re-entry is not permitted at any Levi’s® Stadium event. In case of emergency, guests can contact the ticket scanner and/or security supervisor at the nearest gate.
Restrooms
There are public restrooms for men, women and families conveniently located on all levels of the stadium. All restrooms are accessible to guests with disabilities.
Men’s:
Main Concourse: Sections – 103, 107, 110, 120, 123, 125, 233, 245
Upper Section: Sections – 302, 306, 311, 318, 322, 327
Suites: Citrix Owners Club: 1, 21,
North/South Suites: 16, 4, 35, 48,
Suite Tower: 506, 530, 606, 630, 706, 707
Clubs: Yahoo Fantasy Football Lounge , Levi’s® 501 Club, United Club
Other: Bourbon Steak & Pub, 49ers Museum, Press Level, NRG Solar Terrace
Women’s:
Main Concourse: Sections – 101, 106, 108, 110, 120, 123, 125, 127, 233, 245
Upper Concourse: Sections – 303, 308, 312, 317, 321, 326
Suites: Citrix Owners Club: 1, 21,
North/South Suites: 4, 16, 35, 47,
Suite Tower: 504, 530, 604, 630
Clubs: Yahoo Fantasy Football Lounge, Levi’s® 501 Club, United Club
Other: Bourbon Steak & Pub, 49ers Museum, Press Level, NRG Solar Terrace
Family Restroom:
Main Concourse: Sections – 108, 127
Upper Concourse: Sections – 309, 320
Suites: Citrix Owners Club: 3
Suite Tower: 511, 523, 611, 624, 711, 723
Clubs: Yahoo Fantasy Football Lounge, Levi’s® 501, United Club
Other: Press Level
S
Scalping and Profiteering Policies
The unlawful resale of any event ticket on Levi’s® Stadium grounds, and/or event parking lots is strictly PROHIBITED and may result in the loss of ticket privileges and/or prosecution to the fullest extent of the law.
Signs and Banners
For NFL football games, signs and banners of any size or type are NOT permitted.
For select non-NFL special events, handheld signs may be allowed as long as they do not impair the view of other guests and do not contain vulgar, offensive or graphic content. No sign may be of commercial nature. Banners are prohibited. Dry erase boards and signs attached to sticks or poles are prohibited. This policy is subject to change based on Levi’s® Stadium management’s discretion and without notice.
Smoking
In accordance with the Santa Clara City Ordinance, Levi’s® Stadium is a SMOKE FREE facility, which includes, but not limited to, cigarettes, vapor cigarettes, electronic cigarettes, and joints. Designated smoking areas have been established at select location(s) within the stadium perimeter.
Smoking marijuana is prohibited on stadium grounds.
Solicitation Policies
Any unauthorized solicitation or commercial promotion on stadium grounds (including parking lots) is strictly prohibited and may result in confiscation of promotional materials, citation, ejection or arrest.
Strollers
Strollers are welcome at Levi’s® Stadium but are not allowed to be stored in an aisle or under a seat. Strollers may be checked in at the following Guest Service Locations:
Guest Service Station located on the outer perimeter of the main concourse above Toyota Gate F near sections 105/106.
Guest Service Station located on the outer perimeter of the main concourse above Dignity Health Gate C near sections 129/130.
Guest Service Station located on the outer perimeter of the upper concourse near sections 309.
Lower Level Upper LevelSunscreen
Complimentary sunscreen is available at the following locations throughout Levi’s® Stadium:
T
Tailgating Policies
Tailgating is defined as; the use of any item (including tables, chairs, free-standing canopies or umbrellas, awnings attached to recreational vehicles, coolers, barbecues, grills, games, generators, televisions, sound systems, food or drink, food or drink preparation or serving equipment, or other items as identified by the City Manager or designee) for the purpose of an outdoor gathering by one or more people prior to, during or after a scheduled stadium event.
- Tailgating will cease after kickoff.
- All guests must be in possession of a valid event ticket or credential.
- Amplified sound is prohibited.
- Excessive consumption of alcohol is prohibited.
- Tailgating cannot impede vehicle or foot traffic.
- Tailgating is limited to the area directly in front of or behind your vehicle only.
- Empty spaces may not be reserved or used for the purpose of tailgating.
- Tents or canopies exceeding an 8’ x 8’ footprint are not permitted.
- Appropriate receptacles must be used for the disposal of hot coals.
- All Guest Code of Conduct and parking policies are in effect.
- Tailgating is not permitted in any area that will block a clear accessible pathway for our guests with disabilities.
Taxi and Ridesharing Service
The designated taxi drop off and pick-up area is located on Calle De Luna. This area can be accessed by walking eastbound on Tasman Drive and turning left at Calle Del Sol. The designated ridesharing drop-off and pick-up area is located at Red Lot 7.
Ticket Donations
If you are unable to attend one of your 49ers home games, you have the option to donate your tickets directly through the 49ers Foundation. The deadline to donate tickets is at 12pm, four days prior to that home game.
Donate your tickets directly through your online Account Manager. Go to www.49ers.com/myaccount to login and select the game you wish to donate. Look for the “donate” button on the ticket management page and follow the steps to complete the action.
Ticket Policies
- All persons, two years of age or older must have a ticket for admittance.
- All Guests are encouraged to be in possession of their own ticket at all times.
- Ticket holders can manage game tickets using the official 49ers Mobile App.
- For information on the new mobile ticketing policy please visit www.49ers.com/tickets/mobile.
- Guests should have their tickets ready to scan upon approaching the stadium entry gates. The ticket barcode must be visible.
- Guests should be prepared to present their ticket upon entering the seating area.
- Guests with ticket related problems should visit the remote box office booths located at the entry gates located in front of Intel Gate A, Dignity Health Gate C, or the Visa Box Office located at the north end of the stadium inside Toyota Gate F.
- Lost or stolen tickets may only be replaced through the season ticket member of record.
- Tickets obtained from sources other than the San Francisco 49ers or its authorized agencies may be lost or stolen and in such cases will NOT be honored.
Towing Service
Unique Towing provides complementary services to stranded motorists in Levi’s® Stadium lots. These services are available to all guests and include recharging drained batteries, changing flat tires, and lockouts. Additional services will be available per guest request at their expense. The services will be available on site beginning 3 hours prior through 1 hour after completion of Levi’s® Stadium event. If services are needed, please contact 408-579-4600.
W
Weapons
In compliance with the NFL’s Best Practices for Stadium Security, as well as the Santa Clara stadium ordinances, weapons of any kind are strictly prohibited inside Levi’s® Stadium. Nobody, including off-duty peace officers, are authorized to possess any weapons unless expressly authorized by the Santa Clara Chief of Police. Any violators of this ordinance are subject to arrest.
Will Call
Limited game day will call services are available at Levi’s® Stadium. Patrons with will call needs on game day should visit the remote box office booths located at entry gates located in front of Intel Gate A, Dignity Health Gate C or the Visa Box Office located at the north end of the stadium inside Toyota Gate F.
Game Day Will Call opens three (3) hours prior to kickoff.
Will call requests received prior to game day will be forwarded in advance of the game to the intended recipient via the San Francisco 49ers App or by email.