Stadium A-Z Guide

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Levi’s® Stadium
4900 Marie P. DeBartolo Way
Santa Clara CA 95054

Alcohol Policy
  • No alcohol may be brought into Levi’s® Stadium.
  • Guests that are intoxicated or are perceived to be intoxicated will be denied entry into Levi’s® Stadium. 
  • Guests must be 21 years of age or older and in possession of valid government issued identification to purchase, handle, or consume alcoholic beverages at Levi’s® Stadium.There is a maximum of two (2) alcoholic beverages per purchase.  All alcohol sales will be discontinued at the end of the third (3rd) quarter or earlier at Levi’s® Stadium Management’s discretion.
  • Guests providing alcohol to minors will be ejected and subject to arrest.
  • Guests possessing alcohol, who do not have proof of being at least 21 years of age, will be ejected and subject to arrest.
  • Drunk and disorderly conduct or violation of any alcohol policy will result in ejection from Levi’s® Stadium without refund and the violator(s) may be subject to loss of season tickets and arrest.
  • Excessive consumption of alcohol is prohibited.
  • Alcohol purchased at Levi’s® Stadium is not to be removed from Levi’s® Stadium.
  • Stadium Management reserves the right to change policies or procedures at any time without notice.

Certified service dogs and service dogs in training for guests with disabilities, are welcome at Levi’s® Stadium, but must be wearing their identifying collar, vest or harness at all times. Bringing associated documentation is encouraged, but not required. All other animals are not permitted.


ATMs are located inside and outside Levi’s® Stadium, including:
49ers Team Store
Lower Concourse Sections: 104, 117, 129
Upper Concourse Sections: 308, 321

Baby Changing Locations

Baby changing stations are located in all family restrooms throughout Levi’s® Stadium. These restrooms can be found on all concourses and on each Club and Suite level.

Bag Policy
  • In compliance with the NFL’s Bag Policy, Levi’s® Stadium prohibits all bags, backpacks and other carriers from being brought into the stadium with the following exceptions:
  • NFL approved clear plastic bags (12” x 6” x 12”)
  • One gallon clear plastic zip lock type bags
  • Small Clutch Bag (the size of an adult hand) (4.5” x 6.5”)

NFL Bag Policy

All approved bags are subject to inspection upon entry and are subject to additional inspections within the stadium.
Guests with oversized bags or other prohibited items must check these bags or items at bag check sites located in front of Intel Gate A and Dignity Health Gate C, Toyota Gate F. These sites close one hour after the completion of the event.

Bicycle Policies

Complimentary bicycle valet service is located in Red Lot 1, Red Lot 6, and Green Lot 1 as overflow lots. Bicycle valet will be open 2.5 hours prior to the event through 1 hour upon completion of the Levi’s® Stadium event. Unattended bicycles that impede pedestrian are subject to removal and/or relocation. Levi’s® Stadium  and/or its agents, shall not be responsible for fire, theft, damage or loss to bicycles or any other article left in or on the same. Levi’s® Stadium encourages all bicyclists to use the bike valet and/or the bicycle storage locations provided.

Bicycle Routes leading to Levi’s® Stadium are accessible from the following trails and/or roadways:

  • San Tomas Aquino Creek Trail
  • John W. Christian Greenbelt Trail/Prescott
  • Guadalupe River Trail
  • Great America Parkway
  • Lafayette Street
  • Tasman Drive/Great Mall Parkway/Capital Avenue
  • North First Street.

Bicycle traffic on the San Tomas Aquino Creek Trail will be diverted in order to ensure the integrity of the stadium’s security perimeter.  This temporary path diversion will send northbound traveling bicyclists east along Agnew Road, north along Lakeshore Drive, east along Gianera Street, north along the off-street pedestrian and bicycle path at the Gianera Street terminus, north through the VTA Parking Lot, northwest along Stars and Stripes Drive, south along Centennial Boulevard, and west along Tasman Drive, where bicyclists will be able to find the Bike Valet locations.

Bourbon Steak & Pub

Michael Mina’s new restaurant, Bourbon Steak & Pub, will be the exclusive, members-only home of Michael Mina’s Tailgate experience at 49ers home games. On non-gamedays, Bourbon Steak & Pub will be open to the public for lunch and dinner. For more information visit:

Cameras and Video Equipment

Please be courteous to those around you when taking photos to avoid sightline obstruction of other guests. The following represents our camera and video equipment guidelines:

  • Cameras and lenses are permitted.
  • Camera bags are prohibited inside Levi’s® Stadium.
  • Lights may not be used with video recording equipment.
  • Tripods and monopods are prohibited.

Guests may not reproduce or rebroadcast any films or photographs shot at the stadium without the expressed written consent of Levi’s® Stadium Management. 

Charter Buses/Booster Clubs

Charter buses that are fully occupied with event attendees, and do not wish to tailgate, may park free of charge on Democracy Way between Patrick Henry Drive and Old Ironsides Drive.

Buses that wish to tailgate must contact 408-673-2100 to purchase parking in advance.


Children under two (2) years of age are allowed entry without a ticket if accompanied by an adult with a valid ticket and must share the adult’s seat. 

  • Diaper bags accompanying a child are permitted, but are subject to search and will be tagged.
  • Levi’s® Stadium strongly advises that stickers, a name tag and additional information be pinned to the clothing of young children that may require assistance.
  • Wristbands that can be given to children with the parents contact information, as well as seat location, are available at any of Levi’s® Stadiums Guest Service Stations located on the main and upper concourse.
  • Strollers are welcome at Levi’s® Stadium, but are not allowed to be stored in an aisle or under a seat. Strollers may, however, be checked in at the following Guest Service Stations.
  • Guest Service Station located on the outer perimeter of the main concourse above Toyota Gate F near sections 105/106.
  • Guest Service Station located on the outer perimeter of the main concourse above Dignity Health Gate C near sections 129/130.
  • Guest Service Station located on the outer perimeter of the upper concourse near sections 308/309.
Closed Caption

Closed Captioning is available for our guests at Levi’s® Stadium. Using your mobile phone web browser, please log on to The Event ID is “levis”. Guest may also check out a closed captioning device by visiting any Guest Services Station.


There are ten (10) premium club areas located throughout Levi’s® Stadium. Only ticketed guests with proper access are allowed into the clubs. These clubs remain open for approximately one hour following the end of the event.

Club Seats

Premium club areas are located throughout Levi’s® Stadium. Club seat holders have access to the clubs indicated on their ticket and all general areas of the stadium. Access to one premium area does not necessarily provide access to other similar areas.

Code of Conduct


  • Obscene or abusive language and/or behavior
  • Fighting, taunting, or threatening remarks and/or gestures
  • Intoxication or signs of impairment related to alcohol or drugs
  • Irresponsible drinking or behavior
  • Inappropriate displays of affection
  • Smoking (in non-designated smoking areas)
  • Gang activity; including but not limited to wearing or displaying gang clothing and/or indicia
  • Offensive clothing
  • Any distraction to the progress of the game or event.
  • Throwing objects of any kind
  • Occupying any seat without the appropriate ticket
  • Mistreatment of visiting team fans or guests, including verbal abuse, harassment, profanity, confrontations, intimidation, or threatening behavior
  • Failure to follow the directions of law enforcement, security, ushers, ticket takers or any other Levi’s® Stadium personnel
  • Violations of any Levi’s® Stadium policies, local City of Santa Clara ordinances, state, or federal laws
  • Other actions that cause a disruption and/or hinder the enjoyment of the event.
  • Any behavior that impairs the safety and/or enjoyment of the event from other guests.
  • Committing any of the above listed violations may result in ejection from the stadium, prohibition from attending future events, and/or arrest.
  • Guests should immediately report violations of the Levi’s® Stadium Code of Conduct using one the following methods:
  • Contact stadium ushers, security personnel or law enforcement officer.

Text “SUPPORT” to 69050 with description of issue and location.
Call Guest Services Office at (408) 673-2100.

We thank you in advance for your cooperation and assistance in maintaining a safe and enjoyable atmosphere at Levi’s® Stadium.

Code of Conduct and Violation Response Protocol

Levi’s® Stadium is dedicated to providing a high quality entertainment experience. Guests who interfere with play, use foul language, make obscene gestures, smoke, or appear to be impaired may be ejected.  Levi’s® Stadium has adopted an escalating scale of enforcement for Guest Code of Conduct violations. The purpose of this policy is to help ensure that all Levi’s® Stadium guests enjoy a positive event day experience. 

Compliments, Criticisms and comments

Levi’s® Stadium encourages guests to provide feedback on their stadium experience to any Levi’s® Stadium Playmaker by visiting one of the Guest Services Stations presented by United Airlines located in various locations throughout the stadium concourse, by e-mail at

Designated Driver Program

Levi’s® Stadium participates in the Bud Light Good Sport Designated Driver Program and encourages all guests to do the same. The Bud Light Good Sport Designated Driver Program provides one complimentary soft drink coupon to those who pledge to be designated drivers on event day. Guests can register for this program by visiting one of the Designated Driver kiosks at Faithful Mile or the Guest Services Stations located throughout the stadium. 

Disability Services

Levi’s® Stadium takes pride in providing elite service to all guests including those requiring mobility assistance.  We provide a variety of services for our Guests with special needs.  Included in these services are courtesy shuttles buses from several of our parking lots, golf cart shuttles in the Main Lot, and Guest Services representatives to provide wheel chair service if requested.   

Levi’s® Stadium offers accessible seating as well as companion seating in many locations.  Accessible seating can be coordinated through Levi’s® Stadium Visa Box Office at (408) 579 – 4449.  

Guests requesting wheelchair assistance can do so by calling our Mobility Assistance Team at (408) 579-4610. 

ADA Directions and Parking:

Follow the directions below for ADA parking and drop-off locations.

From I-880:

Take northbound US 101 and follow directions below. 

From CA 237:

Take southbound US 101 and follow directions below. 

From US 101 (Drop-off),

1.   Take Great America Parkway northbound and turn left on Patrick Henry Drive.

2.   Turn right onto Old Ironsides Drive, and the drop-off area will be on your right, just north of Old Glory Lane.

From US 101 (Parking),

1. Take Great America Parkway northbound and parking within Green Lot 1 for accessible parking. 

In addition to our Main Lot, several outside lots provide parking for guests needing mobility assistance.  These lots, including Blue Lot #1 and Green Lot #4, provide courtesy shuttles to the Stadium.  The same service from the stadium to the two designated lots is provided post event as well. 

All guests are encouraged to purchase pre-paid parking passes for the season.  While pre-paid passes are for specific parking lots, guests who possess a DMV issued Disabled Person Parking Placard and a DMV issued Disabled Person I.D. Card may park in the Main Lot in accessible parking stalls after paying the parking fee. 

Courtesy Buses:

Two outer parking lots will be serviced by Courtesy Shuttle Buses.  These lots are Green Lot #4 and Blue Lot #1.

These buses will begin running two (2) hours prior to kick-off and will end one and one half hours (1 ½) after the game has ended.

These buses are for our guests who have mobility limitations and who may not have a Handicap Placard.  Guests who possess a valid Handicap Placard are strongly encouraged to park in Green Lot 1 or Red Lot 1. There are over 300 Handicap Parking spaces in these two lots and Courtesy Cart assistance will be available in both. 

Courtesy Carts:

The courtesy cart service will be available in Red Lot #1, Green Lot #1, and the Golf course lots, which include Red Lots #6 and #7.

There will be several Guest Service Stations in these lots that will be staffed by a Mobility Assistance Team Member to assist our guests.

There will be seating for guests at these stations as they await a courtesy cart.

There is limited space on these courtesy carts and we ask that Guests not needing extra assistance please respect the needs of others. 

Hearing Impaired:

Assisted Listening Devices will be available at all Guest Service Stations located throughout the Stadium.

A valid California Driver’s License, or ID may be required as collateral. 

These listening devices amplify the stadiums public address announcements but do not provide service to the play-by-play broadcast.  

Wheelchair Assistance:

Guests that require additional assistance are encouraged to contact our mobility assistance team at 408-579-4610 or email . 

Wheelchairs are available on a temporary basis. Guests in need of a wheelchair for the entire duration of an event are encouraged to provide their own.

Should guest need assistance post event, members of our mobility services team will be available to assist. For faster service, please contact a Guest Service Representative in your section.


For more information on accessible seating, please call Visa Box Office (408) 579-4449.

A limited number of accessible seats may be available for exchange on game day.  Guests wishing to exchange their seats for accessible seating should enter Toyota Gate F at the north side of the stadium and proceed to the Visa Box Office for assistance. 

Donation Requests

The San Francisco 49ers strive to provide support a wide range of charities and community organizations each year. We are pleased to support fundraising efforts by donating 49ers merchandised and memorabilia to be auctioned or raffled off at your nonprofit and charitable fundraising events. 

For more information and to complete the online donation request form please visit:

Drop-Off/Pick-Up Area

Levi’s® Stadium guest drop-off and pick-up area is located on Calle De Luna. For vehicular access to this location, please use the directions below.

From US 101:

Take CA 237 eastbound and follow directions below.

From I-880:

Take westbound CA 237 and follow directions below.

From CA 237:

Take North 1st Street southbound and right onto Tasman Drive.
Continue eastbound on Tasman Drive to Calle Del Sol and turn right.
Continue northbound on Calle Del Sol until you reach Calle De Luna.

The drop off location is located along Calle De Luna. 

For directions to and from Levi’s® Stadium for walking guests from the drop-off and pick-up location please use the directions below:

To access Levi’s® Stadium from Calle De Luna, walk towards Tasman Drive by heading southbound on Calle Del Sol. Turn right onto Tasman Drive heading westbound. Continue on Tasman Drive until you reach Centennial Blvd. Cross Centennial Blvd and turn left, heading into Toyota Gate F of Levi’s® Stadium. 

To access the pick-up location from Levi’s® Stadium, please follow the below directions.

Guests arranging pick-up at the conclusion of Levi’s® Stadium should walk to Calle De Luna to meet their transportation. Fans should exit the stadium via Gate F and head eastbound on Tasman Drive. Fans should continue to walk on Tasman Drive until they reach Calle Del Sol, where they should head northbound to Calle Del Luna where they pre-arranged ride should be staged for pick up.

Due to heavy event egress, it is recommended guests take public transportation or taxis to a pre-determined offsite location where guests can more easily meet those that are returning for passenger pick up post event. 

Elevators & Escalators

Levi’s® Stadium is equipped with public elevators and escalators at the following locations:

Entry at Intel Gate A, Dignity Health Gate C, Gate D, Toyota Gate F

There are 38 escalators & 25 elevators located within Levi’s® Stadium.

Faithful Mile presented by Safeway

Located just inside the screening perimeter west of Levi’s® Stadium, this 60,000 sq. ft. interactive zone provides the perfect pregame destination for fans prior to each 49ers home game.

The Faithful Mile includes two expansive Bud Light bars, each with 20+ flat-screen HDTVs showing all the NFL action; the Pepsi Stage showcasing music and entertainment; unique engagement with many 49ers Partners; plus a food truck village and more! 

Faithful Mile presented by Safeway is open 3 hours prior to each home game through kickoff.  A valid game ticket is required for entry.

Family Restrooms

Private family restrooms are located throughout the stadium on all concourses, Club, and Suite levels. Family restrooms are equipped with baby changing tables. For a list of all locations, please refer to the “Restroom” section.

Field Access

Access to the field is not permitted to guests of Levi’s® Stadium without proper credentials. 

First Aid presented by Dignity Health

There are three (3) First Aid locations at Levi’s® Stadium.

  • Main concourse section 122
  • Upper concourse section 323
  • Suite Tower Atrium
Food and Beverage

For all events, food may be brought into Levi’s® Stadium as long as it is placed in clear plastic wrappings or bags that comply with the NFL bag policy. Fruit must be cut into smaller pieces. Only non-alcoholic beverages contained in sealed plastic bottles may be brought into Levi’s® Stadium. Thermos type containers may be brought into the stadium, but the contents are subject to inspection.

Gate Opening Times

Other Levi’s® Stadium opening times will vary on an event-by-event basis. 

Guest Service Locations presented by United Airlines

Kiosks are located:

Guest Service Station located on the outer perimeter of the main concourse above Toyota Gate F near sections 105/106.

Guest Service Station located on the outer perimeter of the main concourse above Dignity Health Gate C near sections 129/130.

Guest Service Station located on the outer perimeter of the upper concourse near sections 308/309.

Guest Text Messaging

Levi’s® Stadium guests are encouraged to report unruly guest behaviour by contacting the nearest stadium personnel or by texting keyword “SUPPORT” and then a message that includes description of the issue and the location to 69050.

Hall of Fame

The Edward J. DeBartolo, Sr. Hall of Fame is a marquee exhibit in the 49ers Museum presented by Sony. Life size statues of each Hall of Fame member will be positioned throughout, giving the feel of being at a cocktail party with the greatest 49ers of all time. The statues are in active poses, and some will be raised in the air. Hardwood floors give this space an intimate feel. Two (2) interactive touch screen tables allow the visitor to access more information about each member. The Hall of Fame recognizes players, coaches and executives who have displayed one-or-more of the following qualifications: outstanding production and performance on the field, key contributions to the team’s success, and the embodiment of the spirit and essence of the San Francisco 49ers.

Lost and Found

Guests that have lost an item during an event are encouraged to visit one of the Guest Services Stations located within the stadium on the main and upper concourses.  Items that have been found are turned into these locations during events.   

Guests can also inquire from home about lost items by filling out the form below.

Fill out my online form.

Levi’s® Stadium will make its best efforts to match found items with those reported lost by guests.

Items turned into Lost and Found will be held for 60 days before being disposed of or donated to an appropriate charitable organization. Levi’s® Stadium is not responsible for any lost or damaged items.

Lost and Missing persons

For lost or missing person, please notify Levi’s® Stadium personnel or call Stadium Operations at 408-673-2100. For guests attending events at Levi’s® Stadium with children, we encourage you to visit a Guest Service Station to receive a wristband that can identify seat location, as well as a phone number.


The 49ers Museum presented by SONY is a first-class celebration of the 49ers past, present and future. Education and innovation are the driving forces behind the Museum, and it serves as an exciting, engaging home for fans of all ages.

The Museum is open daily, with specialized hours designated for the Game-Day experience. For more information you can click here or contact us at 

My First 49ers Certificate

Guests of all ages can receive a My First 49ers Game Certificate at the Guest Service areas located throughout the stadium.


No noise-making devices of any kind are permitted inside Levi’s® Stadium during NFL football games.  Such devices may be allowed during non-NFL events at the discretion of Levi’s® Stadium Management. Please refer to “Permitted and Prohibited” for further information.

NRG EV Charging Stations

10 NRG Electric Vehicles Charging Stations (eVgo) are located in Green Lot 1.  These spaces will be available for stadium guests driving electric vehicles on a first-come, first-serve basis each event day. eVgo Stations will be located adjacent to the entrance of Dignity Health Gate C. 

Permitted and Prohibited


Fans with medical bags or items they must carry with them must be inspected and either have a wristband or sticker placed on it to show that it has been inspected. PLEASE ARRIVE EARLIER TO AVOID LAST MINUTE GATE PRESSURE.

The following ARE PERMITTED in the stadium during Levi’s® Stadium Events:

  • Bags that comply with the Bag Policy (see Bag Policy above)
  • Blankets
  • Cameras and video equipment (no lights, tripods or monopods)
  • Diaper bags accompanying a child
  • Flags (No Poles)
  • Food and fruit (must be cut into pieces).
  • Plastic bottles (sealed) and thermoses (no alcohol)
  • Seat cushions
  • Strollers **
  • Umbrellas *
  • iPads

The following ARE PROHIBITED in the stadium:

  • Any distraction to the game
  • Any fan perceived to be intoxicated
  • Backpacks
  • Bags that violate the Bag Policy (see Bag Policy above)
  • Cans, glass bottles or alcoholic beverages.
  • Coolers (including soft-sided coolers)
  • Disorderly conduct or obscenity (see “CODE OF CONDUCT”)
  • Failure to follow the directions of law enforcement, security, ushers, ticket takers, or any other Levi’s® Stadium personnel. 
  • Fighting, taunting, or threatening remarks and / or gestures
  • Gang activity
  • Helmet/Hardhat
  • Inappropriate displays of affection
  • Intoxication or signs of impairment related to alcohol or drugs
  • Irresponsible drinking or behavior
  • Klaxons, bullhorns, whistles or any other noisemakers
  • Laser pointers of any type
  • Mistreatment of visiting team fans, including verbal abuse, harassment, profanity, confrontations, intimidation, or threatening behavior.
  • Obscene or abusive language and / or behavior
  • Occupying any seat without the appropriate ticket
  • Offensive clothing
  • Projectiles (footballs, Frisbees, etc.)
  • Signs, banners or poles
  • Smoking
  • Throwing objects of any kind
  • Weapons of any kind (including silverware).
Private Rentals

Levi’s® Stadium has over 110,000 square feet of luxurious and unique event space with upscale catering, multiple entertainment options, and a world-class hospitality. For more information please contact: or call 415-GO 49ers.

Public Transportation

Guests are encouraged to take Public Transportation. For additional information regarding public transportation, visit or any of the following websites listed below.

Valley Transportation Authority (VTA)

VTA provides buses and light rail transportation in the greater San Jose area reaching Mountain View, Cupertino, and Sunnyvale.

VTA buses will drop off guests in two (2) locations:

Intersection of Tasman Drive and Great America Parkway

Intersection of Tasman Drive and Calle Del Sol

VTA light rail trains will drop off and pick up at the Great America Station located north of the stadium. For more information please visit, or call 408-321-2300.

Altamont Corridor Express (ACE)

ACE Trains provides services to Levi’s® Stadium from Stockton, Lathrop / Manteca, Tracy, Vasco, Livermore, Pleasanton and Fremont. For more information please visit or call 209-944-6220. 

Capitol Corridor

Capitol Trains provides services to Levi’s® Stadium from Auburn, Rocklin, Roseville, Sacramento, Davis, Suisun / Fairfield, Martinez, Richmond, Berkeley, Emeryville, Oakland, Hayward, and Fremont / Centerville. For more information please visit, or call 877-974-3322.


Caltrain provides services from San Francisco to South San Jose with stops all along the peninsula. On event day, Caltrain transports passengers from all locations to connect with VTA light rail trains or buses at the Mountain View Transit Center, located at Evelyn Ave, and Castro Street. For more information please visit , or call 1 (800) 660-4287.

Re-Entry Policies

Re-entry is not permitted at any Levi’s® Stadium event. In case of emergency, guests can contact the ticket taker and/or security supervisor at the nearest gate.


There are public restrooms for men, women and families conveniently located on all levels of the stadium. All restrooms are accessible to guests with disabilities.


Main Concourse:  Sections – 103, 107, 110, 120, 123, 125, 233, 245

Upper Section: Sections – 302, 306, 311, 318, 322, 327

Suites: Citrix Owners Club: 1, 21,

North/South Suites: 16, 4, 35, 48,

Suite Tower:   506, 530, 606, 630, 706, 707

Clubs: Yahoo Fantasy Football Lounge , Levi’s® 501 Club, United Club

Other: Bourbon Steak & Pub, 49ers Museum presented by Sony, Verizon Press Level, NRG Solar Terrace


Main Concourse: Sections – 101, 106, 108, 110, 120, 123, 125, 127, 233, 245

Upper Concourse: Sections – 303, 308, 312, 317, 321, 326

Suites: Citrix Owners Club: 1, 21,

North/South Suites:  4, 16, 35, 47,

Suite Tower:   504, 530, 604, 630 

Clubs: Yahoo Fantasy Football Lounge, Levi’s® 501 Club, United Club

Other: Bourbon Steak & Pub, 49ers Museum presented by Sony, Verizon Press Level, NRG Solar Terrace

Family Restroom:

Main Concourse:  Sections – 108, 127

Upper Concourse: Sections – 309, 320

Suites: Citrix Owners Club: 3

Suite Tower:   511, 523, 611, 624, 711, 723

Clubs:  Yahoo Fantasy Football Lounge, Levi’s® 501, United Club 

Other:  Verizon Press Level

Scalping and Profiteering Policies

The unlawful resale of any event ticket on Levi’s® Stadium grounds, and/or event parking lots is strictly PROHIBITED and may result in the loss of ticket privileges and/or prosecution to the fullest extent of the law.

Signs and Banners

For NFL Football Games signs and banners of any size or type are NOT permitted.

For select non-NFL special events, handheld signs may be allowed as long as they do not impair the view of other guests and do not contain vulgar, offensive or graphic content.  No sign may be of commercial nature.  Banners are prohibited.  Dry erase boards and signs attached to sticks or poles are prohibited.  This policy is subject to change based on Levi’s® Stadium management’s discretion and without notice.


In accordance with the Santa Clara City Ordinance, Levi’s® Stadium is a SMOKE FREE facility, which includes, but not limited to, cigarettes, vapor cigarettes, electronic cigarettes, and joints. Designated smoking areas have been established at select location(s) within the stadium perimeter.

Solicitation Policies

Any unauthorized solicitation or commercial promotion on stadium grounds (including parking lots) is strictly prohibited and may result in confiscation of promotional materials, citation, ejection or arrest.


Strollers are welcome at Levi’s® Stadium but are not allowed to be stored in an aisle or under a seat. Strollers may be checked in at the following Guest Service Locations:

Guest Service Station located on the outer perimeter of the main concourse above Toyota Gate F near sections 105/106.

Guest Service Station located on the outer perimeter of the main concourse above Dignity Health Gate C near sections 129/130.

Guest Service Station located on the outer perimeter of the upper concourse near sections 309.

Tailgating Policies

Tailgating is defined as; the use of any item (including tables, chairs, free-standing canopies or umbrellas, awnings attached to recreational vehicles, coolers, barbeques, grills, games, generators, televisions, sound systems, food or drink, food or drink preparation or serving equipment, or other items as identified by the City Manager or designee) for the purpose of an outdoor gathering by one or more people prior to, during or after a scheduled stadium event.       

  • Tailgating will cease after kickoff.
  • All guests must be in possession of a valid event ticket or credential.
  • Amplified sound is prohibited.
  • Excessive consumption of alcohol is prohibited.
  • Tailgating cannot impede vehicle or foot traffic.
  • Tailgating is limited to the area directly in front of or behind your vehicle only.
  •  Empty spaces may not be reserved or used for the purpose of tailgating.
  • Tents or canopies exceeding an 8’ x 8’ footprint are not permitted.
  •  Appropriate receptacles must be used for the disposal of hot coals.
  •  All Guest Code of Conduct and parking policies are in effect. 
Taxi and Ridesharing Service

The designated taxi and ridesharing drop off and pick-up area is located on Calle De Luna.  This area can be accessed by walking eastbound on Tasman Drive and turning left at Calle Del Sol. 

Ticket Policies
  • All persons, two years of age or older must have a ticket for admittance.
  • All Guests are encouraged to be in possession of their own ticket at all times.
  • Ticket holders may upload game tickets onto a mobile device using the official Levi’s® Stadium Mobile App.
  • 49ers Season Ticket Members can reprint game tickets by utilizing the Levi’s® Stadium Mobile App, or via the 49ers Account Manager at .
  • Guests should have their tickets ready to scan upon approaching the stadium entry gates. The ticket barcode must be visible no matter the ticket type (mobile app, traditional, or TicketFast/print-at-home).
  • Guests should be prepared to present their ticket upon entering the seating area.
  • Guests with ticket related problems should visit the remote box office booths located at the entry gates located in front of Intel Gate A, Dignity Health Gate C, or the Visa Box Office located at the north end of the stadium inside Toyota Gate F.
  • Lost or stolen tickets may only be replaced through the season ticket member of record.
  • Tickets obtained from sources other than the San Francisco 49ers or its authorized agencies may be lost or stolen and in such cases will NOT be honored.
Tours of Levi’s® Stadium

Tours are available EVERY DAY from 10am – 6pm on Mondays through Saturdays (with the last tour leaving at 4:30pm) and 10am – 5pm on Sundays (with the last tour leaving at 3:30pm) rain or shine, except for the unavailable dates listed below.  Tours depart from Intel Gate A and last approximately 90 minutes.


Guided Stadium Tour:

Adults: $25

Children (5-12), Senior, Military, Santa Clara Resident (with valid ID), Partners, suite and SBL Members: $20

Groups of 20 or more: $20

Guided Stadium Tour + Museum Tour:

Adults: $35

Children (5-12), Senior, Military, Santa Clara Resident (with valid ID), Partners, suite and SBL Members: $25

Groups of 20 or more: $30 


Tour +Museum $25 (Can be redeemed for tickets at any time. Subject to availability)

* All spaces on the tours are subject to availability. Levi’s® Stadium reserves the right to cancel all or part of a tour. All tickets are for the time and date specified. ALL tickets are nonexchangeable and nonrefundable. Tours may become unavailable upon Levi’s® Stadium Management discretion.  Tours will NOT be available on the following dates:

August 17 September 14 November 2

November 27 August 24 September 28

November 23 December 20 August 29

October 24 November 27 December 28

Towing Service

Unique Towing provides complementary services to stranded motorists in Levi’s® Stadium lots. These services are available to all guests and include recharging drained batteries, changing flat tires, and lockouts. Additional services will be available per guest request at their expense. The services will be available on site beginning 3 hours prior through 1 hour after completion of Levi’s® Stadium event. If services are needed, please contact 408-579-4600. 


In compliance with the NFL’s Best Practices for Stadium Security, as well as the Santa Clara stadium ordinances, weapons of any kind are strictly prohibited inside Levi’s® Stadium. Nobody, including off-duty peace officers, is authorized to possess any weapons unless expressly authorized by the Santa Clara Chief of Police. Any violators of this ordinance are subject to arrest.

Will Call

Limited game day will call services are available at Levi’s® Stadium.  Patrons with will call needs on game day should visit the remote box office booths located at entry gates located in front of Intel Gate A, Dignity Health Gate C or the Visa Box Office located at the north end of the stadium inside Toyota Gate F.

Gameday Will Call opens three (3) hours prior to kickoff.

Will call requests received prior to game day will be forwarded in advance of the game to the intended recipient via the Levi’s® Stadium Mobile App or by email.