SECURITY POLICIES

Alcohol policies

Alcohol management teams are deployed within Levi’s® Stadium to enforce compliance with law and stadium policies. 

BAG POLICY
  • In compliance with the NFL’s Bag Policy, Levi’s® Stadium prohibits all bags, backpacks and other carriers from being brought into the stadium with the following exceptions:
  • NFL approved clear plastic bags (12” x 6” x 12”)
  • One gallon clear plastic zip lock type bags
  • Small Clutch Bag (the size of an adult hand) (4.5” x 6.5”)

All approved bags are subject to inspection upon entry and are subject to additional inspections within the stadium.

Guests with oversized bags or other prohibited items must check these bags or items at bag check sites located in front of Intel Gate A and Dignity Health Gate C, Toyota Gate F. These sites close one hour after the completion of the event.

For more information, visit www.nfl.com/allclear.

CODE OF CONDUCT
 
LEVI’S® STADIUM PROMOTES AN ENVIRONMENT WHERE GUESTS CAN ENJOY THEIR GAMEDAY EXPERIENCE FREE FROM ANY OF THE FOLLOWING:
  • Obscene or abusive language and/or behavior
  • Fighting, taunting, or threatening remarks and/or gestures
  • Intoxication or signs of impairment related to alcohol or drugs
  • Irresponsible drinking or behavior
  • Inappropriate displays of affection
  • Smoking (in non-designated smoking areas)
  • Gang activity, including, but not limited to, wearing or displaying gang-affiliated clothing or other indicia of affiliation
  • Offensive clothing
  • Any distraction to the progress of the game or event
  • Throwing objects of any kind
  • Occupying any seat without the appropriate ticket
  • Mistreatment of visiting team fans or guests, including verbal abuse, harassment, profanity, confrontations, intimidation, or other threatening behavior
  • Failure to follow the directions of law enforcement, security, ushers, ticket takers or any other Levi’s® Stadium personnel
  • Violations of any Levi’s® Stadium policies, local City of Santa Clara ordinances, state, or federal laws
  • Other actions that cause a disruption and/or hinder the enjoyment of the event
  • Any behavior that impairs the safety and/or enjoyment of the event from other guests.
  • Committing any of the above listed violations may result in ejection from the stadium, prohibition from attending future events, and/or arrest.

Guests should immediately report violations of the Levi’s® Stadium Code of Conduct using one the following methods:

  • Contact stadium ushers, security personnel or law enforcement officer.
  • Text “SUPPORT” to 69050 with description of issue and location.
  • Call Guest Services Office at (408) 673-2100.

We thank you in advance for your cooperation and assistance in maintaining a safe and enjoyable atmosphere at Levi’s® Stadium.

EJECTION PROCESS

Levi’s® Stadium is dedicated to providing a high quality entertainment experience. Guests who violate the Code of Conduct may be ejected. Levi’s® Stadium has adopted an escalating scale of enforcement for Code of Conduct violations. Ejections are documented and anyone ejected from the stadium may be banned from future Levi’s Stadium events. The purpose of this policy is to help ensure that all Levi’s® Stadium guests enjoy a positive event day experience.

FAN COMPLAINT INVESTIGATION

All complaints and/or reports of bad fan behavior are investigated and appropriate actions, up to and including season ticket revocation, are undertaken.

FIREARMS

No person, including off-duty peace officers, shall bring into or possess within Levi’s® Stadium any firearm or dangerous weapon, including, but not limited to, knives, impact weapons, chemical agents, or electronic control devices (e.g., Tasers, stun guns).

HOW TO REPORT GUEST BEHAVIOR PROBLEMS

Levi’s® Stadium guests are encouraged to report unruly guest behavior by contacting the nearest stadium personnel or by texting keyword “SUPPORT and then a message that includes description of the issue and the location to 69050.

All complaints of bad guest behavior are investigated and appropriate actions, up to and including season ticket revocation, are undertaken.

Parking Lot Security

Levi’s® Stadium parking lots are patrolled by the Santa Clara Police Department and Landmark Security personnel. Lighting towers are used for events that occur at night.

PERMITTED AND PROHIBITED 

ALL INDIVIDUALS AND THEIR BELONGINGS ARE SUBJECT TO SEARCH. THE FOLLOWING INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

Fans with medical bags or items they must carry with them must be inspected and either have a wristband or sticker placed on it to show that it has been inspected. PLEASE ARRIVE EARLIER TO AVOID LAST MINUTE GATE PRESSURE.

The following ARE PERMITTED in the stadium during Levi’s® Stadium Events:

  • Bags that comply with the Bag Policy (see Bag Policy above)
  • Blankets
  • Cameras and video equipment (no lights, tripods or monopods)
  • Diaper bags accompanying a child
  • Flags (No Poles)
  • Food and fruit (must be cut into pieces).
  • Plastic bottles (sealed) and thermoses (no alcohol)
  • Seat cushions
  • Strollers **
  • Umbrellas *

The following ARE PROHIBITED in the stadium:

  • Any distraction to the game
  • Any fan perceived to be intoxicated
  • Backpacks
  • Bags that violate the Bag Policy (see Bag Policy above)
  • Cans, glass bottles or alcoholic beverages.
  • Coolers (including soft-sided coolers)
  • Disorderly conduct or obscenity (see “CODE OF CONDUCT”)
  • Failure to follow the directions of law enforcement, security, ushers, ticket takers, or any other Levi’s® Stadium personnel. 
  • Fighting, taunting, or threatening remarks and / or gestures
  • Gang activity
  • Inappropriate displays of affection
  • Intoxication or signs of impairment related to alcohol or drugs
  • Irresponsible drinking or behavior
  • Klaxons, bullhorns, whistles or any other noisemakers
  • Laser pointers of any type
  • Mistreatment of visiting team fans, including verbal abuse, harassment, profanity, confrontations, intimidation, or threatening behavior.
  • Obscene or abusive language and / or behavior
  • Occupying any seat without the appropriate ticket
  • Offensive clothing
  • Projectiles (footballs, Frisbees, etc.)
  • Signs, banners or poles
  • Smoking
  • Throwing objects of any kind
  • Weapons of any kind (including silverware).
SECURITY

Levi’s® Stadium has an extensive security plan in place that utilizes both private security and Santa Clara Police Department personnel.  

TAILGATING

Tailgating is not permitted after kickoff.  Any fans loitering in parking lots after the beginning of the game will be asked  to leave the lot.  The parking lot will not open to the general public any earlier than four hours prior to kickoff.   Police will cite cars that stage outside parking lots before they open.  Please visit www.levisstadium.com/parking to view all of the parking lots approved for tailgating.

Ticketing Policy
  • All persons, two years of age or older must have a ticket for admittance.
  • All Guests are encouraged to be in possession of their own ticket at all times.
  • Ticket holders may upload game tickets onto a mobile device using the official Levi’s® Stadium Mobile App.
  • 49ers Season Ticket Members can reprint game tickets by utilizing the Levi’s® Stadium Mobile App, or via the 49ers Account Manager at www.49ers.com/myaccount .
  • Guests should have their tickets ready to scan upon approaching the stadium entry gates. The ticket barcode must be visible no matter the ticket type (mobile app, traditional, or TicketFast/print-at-home).
  • Guests should be prepared to present their ticket upon entering the seating area.
  • Guests with ticket related problems should visit the remote box office booths located at the entry gates located in front of Intel Gate A, Dignity Health Gate C, or the Visa Box Office located at the north end of the stadium inside Toyota Gate F.
  • Lost or stolen tickets may only be replaced through the season ticket member of record.
  • Tickets obtained from sources other than the San Francisco 49ers or its authorized agencies may be lost or stolen and in such cases will NOT be honored.